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 In
this section you will find answers to the most common
questions regarding shipping, returns, payments etc. If
for some reason you do not find an answer to your question,
please e-mail us at info@andeantapestries.com
or go to our contact page and fill out the form. We will
answer you within 24 hours.
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Ordering
- How do I order my tapestry?
Ordering is easy and fast at Andean Tapestries. After
you have decided the item(s) that you want to purchase,
just hit the Add to cart button and you will automatically
be taken to the PayPal center where you can make your payment
in just a few minutes. With PayPal, you can pay using any
of the major credit cards. We want to make your buying experience,
easy, fun and most importantly, we want you to be satisfied
with our products and services. Do not hesitate to contact
us with any problem or question that you have. You can also
use our contact form if you
prefer. |
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Payments
- What is PayPal?
PayPal is the company that will automatically take
care of processing the payments. PayPal has quickly become
a global leader in online payment solutions with 45 million
account members worldwide. Available in 38 countries around
the world, buyers and sellers on eBay, online retailers,
online businesses, as well as traditional offline businesses
are transacting with PayPal.
For more information on PayPal click here |
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How
reliable and secure is it to pay with PayPal?
Your credit card will be revealed only to the secure
web server and to the processing center managed by PayPal
whose responsibility is to take care of the merchant account
of Andean Tapestries.
PayPal is dedicated to keep customer’s accounts safe
and secure by using the most advanced encryption, fraud
prevention and buyer and seller protection policies. For
more information on PayPal click here
For more information on Privacy at Andean Tapestries, please
visit our Privacy and Security section. |
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Shipping
- How much it will cost to ship my tapestry?
During our opening month all tapestries
shipped to the continental US will be shipped at no charge.
Our products are shipped via the US Postal Service. If customers
want a faster service, we can also ship using UPS. If you
prefer UPS, you will be told in advance what the shipping
cost will be. Generally your order will be processed with
2-3 business days. Our customers can expect to receive their
order in 7-10 business days after payment has been made. |
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Do I
have to pay shipping if I return an item?
Shipping return items will be at the
customers’ expense, unless it is a defective product.
We are so confident that you will like our products as much
as we do that we will accept returns within 30 days of your
original purchase without a restocking fee. Items must be
returned in original condition for resale. Full in store
credit (not cash or credit card refunds) will be issued
for all returns unless you were shipped something in error. |
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Contact Us - How do
I contact Andean Tapestries?
If you need to contact Andean Tapestries with your
questions, suggestions or concerns, you can e-mail at:
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Information: info@andeantapestries.com
Privacy Issues: privacy@andeantapestries.com
Customer Service: service@andeantapestries.com
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You can also write to us
at Andean Tapestries, P.O. Box 1062 Corning, NY 14830
You may also contact us by filling out our contact
form. |
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Andean
Tapestries
P.O. Box 1062
Corning, NY 14830
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©2004 Andean Tapestries. All rights
reserved. |
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